Reporting Trouble  - It is ideal for the person who experienced the trouble to report it to the appropriate carrier.  This person should be prepared to answer the following questions

1)  When did the trouble start?

2)  Provide a detailed description of the trouble and some examples of the trouble.  For instance, if you are having problems making certain types of phone calls, you should have a few examples of the phone numbers and times when the problem occurred. 

3)  In the case of data/Internet problems, did you try to reset or reboot the equipment?

4)  Is the problem intermittent or constant?

5)  What are your hours of operation?

Once you report the trouble, you will receive a trouble ticket number which should be recorded along with the time and any other information the support representative may have provided.

Escalation  - If the problem is not resolved in a timely manner, typically within 2-4 hours for T-1 Service or 12 to 24 hours for traditional analog service, the problem may need to be escalated.  While you can certainly contact the carrier and ask for them to escalate the problem yourself, you can also contact Brisk Consulting and ask us to escalate the issue on your behalf.  Often times, we have special phone numbers and contacts that make the escalation process more efficient and effective.

Click here go to the list of our carriers with their support numbers and procedures